Privacy Policy
Privacy Policy of FunBikes-24
This Privacy Policy explains how FunBikes-24 collects, uses, and safeguards your personal information when you use our website, FunBikes-24.com, and interact with our services. By accessing our site or providing personal information, you consent to the practices described herein.
1. Information We Collect
- Personal Information: When you place an order or register an account, we may collect personal details such as your name, email address, phone number, billing address, and shipping address.
- Payment Information: To process payments, we may collect and securely store your payment card details or financial information. Please note that we do not store this information directly but utilize trusted third-party payment processors.
- Log Files and Analytics: We automatically collect certain information that may include your IP address, browser type, operating system, referring/exit pages, and clickstream data. We also employ third-party analytics tools, such as Google Analytics, to analyze website traffic and user behavior.
2. Use of Information
We utilize the collected information for various purposes, including:
- Processing and fulfilling orders, providing customer support.
- Communicating with you about your orders, inquiries, and updates.
- Personalizing and enhancing your browsing experience on our website.
- Analyzing usage trends to improve our products and services.
- Complying with legal obligations and enforcing our policies.
3. Data Security
We are committed to protecting your personal information through appropriate physical, technical, and organizational measures to prevent unauthorized access or disclosure. We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our website. Additionally, we regularly review our security practices to ensure the integrity of your information.
4. Data Sharing and Third Parties
Your personal information may be shared with trusted third-party service providers who assist us in operating our website and conducting business. These parties are contractually obligated to maintain confidentiality and security. We may also disclose your information to comply with legal requirements or respond to valid legal requests.
5. Cookies and Tracking Technologies
Our website employs cookies and similar technologies to enhance user experience and collect information on usage. Cookies help us remember your preferences and improve our site functionality. You can disable cookies through your browser settings, though this may limit some functionalities of our website.
6. Your Rights
You have the right to access, update, or delete your personal information. To exercise these rights or for any inquiries, please contact us using the details below.
7. Changes to this Privacy Policy
We may update this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this page periodically to stay informed about our practices and your rights.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
BIK CHANGE B.V.
Reviuskade 00015
3521TD Utrecht
Netherlands
Phone: +31-(0)851-110-179
Email: info@FunBikes-24.com
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We have compiled a list of commonly asked questions to provide you with detailed answers. If you can’t find the information you’re looking for, please feel free to contact our customer support team for further assistance.
Placing an order is simple! Just follow these steps:
Browse our website and select the desired product.
Click on “Add to Cart” to add the item to your shopping cart.
Review your cart and click on “Proceed to Checkout.”
Provide the required information and choose your preferred payment method.
Confirm your order to complete the purchase.
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment via wire transfer. For more information on our accepted payment methods, please refer to our Payment Terms page.
We strive to process and ship orders promptly. Typically, we aim to ship your order within 2 to 3 business days after the payment is received. However, please note that processing times may vary depending on factors such as product availability, customization, or high demand. Once your order is shipped, the delivery time will depend on your location and the selected shipping method.
Yes, we offer international shipping to select countries. During the checkout process, you will be able to check if your country is eligible for shipping. Please note that additional shipping charges, customs duties, taxes, or fees may apply, depending on your location and the destination country’s regulations.
We want you to be fully satisfied with your purchase. If you need to return or exchange a product, please refer to our Returns and Exchanges page for detailed information on our policies and procedures. Eligibility and timeframes may vary depending on the product and the specific circumstances.
Yes, our products are covered by the manufacturer’s warranty. The warranty coverage may vary depending on the product and brand. Please refer to the product description or contact our customer support team for more information about the warranty coverage for a particular product.
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your order online. This will allow you to stay updated on the status and whereabouts of your package. Please note that it may take some time for the tracking information to be available after the order is shipped.
We strive to ensure the quality of our products and the accuracy of our shipments. If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. We will assist you in resolving the issue and arranging a replacement or refund, depending on the specific circumstances.
About Us
Welcome to FunBikes-24 – Your Trusted Bicycle Partner
At FunBikes-24, we are your premier online destination for a wide selection of high-quality bicycles, backed by exceptional customer service. With a solid foundation of industry experience, we have established ourselves as a reliable name in the cycling world. Our passion for bikes drives us to help you find the perfect ride, whether you're a seasoned cyclist or just starting your journey. At FunBikes-24, your satisfaction is our commitment, and we strive to exceed your expectations with every purchase.
Why Choose FunBikes-24?
- Diverse Selection: From mountain bikes to electric bikes, we offer a range of options to suit every rider's needs.
- Exceptional Service: Our knowledgeable team is always ready to assist you in making the best choice.
- Quality You Can Trust: We pride ourselves on offering top-notch products that guarantee a smooth and reliable ride.
Thank you for trusting FunBikes-24 as your go-to source for all your cycling needs!
Our Mission
At FunBikes-24, our mission is to ignite a passion for cycling in riders of all levels by providing a wide variety of top-quality bicycles and accessories. We’re dedicated to offering a seamless shopping experience, ensuring that each customer finds the perfect bike tailored to their specific preferences. Building trust and satisfaction is at the core of what we do, and we’re here to support you on every step of your cycling adventure.
