Delivery – Free Shipping to Europe & the UK

Processing and Shipping Time

1. Upon receiving your payment, our team will promptly begin processing your order. We take great care in preparing and packaging your items.
2. Shipping times may vary depending on product availability and demand. Generally, we aim to ship your order within 2 to 3 business days after payment confirmation. Please note that longer processing times may occur for customized items or during peak demand periods.
3. After your order is shipped, delivery times will depend on your location and the shipping method selected at checkout. We recommend allowing extra time for delivery during peak seasons or unforeseen circumstances such as adverse weather or customs delays.

Estimated Delivery Time

1. On average, deliveries typically take between 7 to 45 business days from the payment receipt date. This is an estimate, and actual delivery times may differ based on location and unforeseen transit issues.
2. To keep you informed, we will provide a tracking number and instructions for monitoring your shipment online, allowing you to stay updated on your delivery status.

Shipping Methods and Providers

1. Shipping methods may include standard, express, or other options tailored to your preferences and the products ordered.

Additional Information

1. Double-check that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for delays or misdeliveries caused by incorrect or incomplete address information.
2. If you encounter any issues or have concerns regarding your delivery, please reach out to our customer support team. We will promptly investigate and assist you in resolving any delivery-related problems.
3. Any customs duties, taxes, or fees imposed by the destination country are the customer’s responsibility. Please consult your local customs office for more details on potential import charges.

Returns

30-Day Return Period

How to Initiate a Return

1. Contact Us: Email our customer service team at [email protected] with your order number and the reason for the return.
2. Receive Instructions: Our team will provide you with detailed return instructions and a return authorization number.
3. Pack Your Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
4. Ship the Item: Use the provided return label to send the item back to us, ensuring that the return authorization number is clearly marked on the package.

Refund Process

Conditions

• Items must be returned in new and unused condition.
• The original packaging and all included materials must be intact.
• Customers are responsible for return shipping costs unless the return is due to our error or defect.

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